Legal Appendices & Service Terms
Maintenance and Support Services
This appendix outlines akirolabs’ support model, including severity levels, response times, escalation paths, and recovery objectives under the Standard and Gold support plans.
Service Level Agreement (SLA)
Defines uptime targets, exclusions, service credits, and availability calculations.
Data Processing Agreement (DPA)
Covers GDPR and Swiss FADP compliance for customer data handling, security obligations, and sub-processor requirements.
General Terms and Conditions (GTC)
Sets the overall legal framework for the use of akirolabs' SaaS, including license terms, responsibilities, warranties, and limitations of liability.
Exit Services
Describes the structured offboarding and data retrieval process in case of contract termination, including roles, timelines, and data destruction confirmation.
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